Last updated: October 2024
Alpine-plateau is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides detailed information about how we handle your personal data and explains your rights under these regulations.
Alpine-plateau acts as the data controller for personal information collected through our website and services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with data protection law.
Contact details:
Alpine-plateau
47 Queen Square
Bristol, BS1 4LH
United Kingdom
Email: [email protected]
We process personal data under the following lawful bases:
Processing is necessary for the performance of a contract when you enrol in our courses. This includes managing registrations, delivering educational content, and providing course-related communications.
We may process data based on our legitimate business interests, including improving our services, maintaining website security, and sending relevant information about our programmes. We conduct balancing tests to ensure our interests do not override your rights and freedoms.
Where required, we obtain your explicit consent before processing. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Processing may be necessary to comply with legal requirements, including tax and accounting regulations.
Under UK GDPR, you have the following rights:
You can request a copy of the personal data we hold about you. We will respond to valid requests within one month. This period may be extended by two months for complex requests, and we will inform you of any extension.
You can request correction of inaccurate personal data or completion of incomplete data. We will respond within one month.
You can request deletion of your personal data in certain circumstances, including when data is no longer necessary for the purpose it was collected, when you withdraw consent, or when data has been unlawfully processed.
You can request restriction of processing while we verify the accuracy of data, while we consider objections you have raised, or when processing is unlawful but you prefer restriction over erasure.
You can request your personal data in a structured, commonly used, machine-readable format for transfer to another organisation, where processing is based on consent or contract and carried out by automated means.
You can object to processing based on legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
We do not currently use automated decision-making or profiling that produces legal or similarly significant effects.
To exercise any of your rights, please contact us at [email protected]. We may request verification of your identity before processing requests. We do not charge fees for exercising these rights unless requests are manifestly unfounded or excessive.
We implement appropriate technical and organisational measures to ensure security appropriate to the risk, including:
We primarily store and process data within the United Kingdom. Where international transfers occur, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved mechanisms.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. Where the breach is likely to result in high risk, we will also notify affected individuals without undue delay.
If you are dissatisfied with how we handle your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
We review our GDPR compliance information periodically and will update this page to reflect any changes in our practices or legal requirements.