Privacy Policy

Last updated: October 2024

Alpine-plateau is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an enquiry or register for a course
• Email address for communication purposes
• Course preferences and educational interests
• Payment information when processing course fees (handled securely through our payment provider)
• Any additional information you choose to provide in messages or forms

We also automatically collect certain technical information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Anonymous usage statistics

How We Use Your Information

We use the information we collect to:

• Process course enrolments and manage your registration
• Respond to your enquiries and provide customer support
• Send course-related communications including schedules, materials, and updates
• Improve our website, courses, and services
• Comply with legal obligations

Legal Basis for Processing

Under UK data protection law, we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to deliver our educational services
• Legitimate interests: Improving our services and communicating relevant information
• Consent: Where you have given explicit permission for specific uses
• Legal obligation: Where required by law

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and delivering our services
• Payment processors for handling transactions securely
• Professional advisers where necessary for legal or accounting purposes
• Authorities when required by law or to protect our legal rights

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Course records are typically retained for seven years following course completion.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal data.

Children's Privacy

Our youth programmes involve collecting information about participants under 18. We require parental or guardian consent before collecting any information from children. Parents and guardians can review, request changes to, or request deletion of their child's information by contacting us.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or via email to registered users. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Alpine-plateau
47 Queen Square
Bristol, BS1 4LH
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.